{"version":"1.0","provider_name":"Spot-Hit","provider_url":"https:\/\/www.spot-hit.fr\/ressources","title":"Net Promoter Score, comment bien utiliser les indicateurs de satisfaction ? - Spot-Hit","type":"rich","width":600,"height":338,"html":"<blockquote class=\"wp-embedded-content\" data-secret=\"rCmQTi9mpX\"><a href=\"https:\/\/www.spot-hit.fr\/ressources\/nps-net-promoter-score\">Net Promoter Score, comment bien utiliser les indicateurs de satisfaction ?<\/a><\/blockquote><iframe sandbox=\"allow-scripts\" security=\"restricted\" src=\"https:\/\/www.spot-hit.fr\/ressources\/nps-net-promoter-score\/embed#?secret=rCmQTi9mpX\" width=\"600\" height=\"338\" title=\"\u00ab\u00a0Net Promoter Score, comment bien utiliser les indicateurs de satisfaction ?\u00a0\u00bb &#8212; Spot-Hit\" data-secret=\"rCmQTi9mpX\" frameborder=\"0\" marginwidth=\"0\" marginheight=\"0\" scrolling=\"no\" class=\"wp-embedded-content\"><\/iframe><script>\n\/*! This file is auto-generated *\/\n!function(d,l){\"use strict\";l.querySelector&&d.addEventListener&&\"undefined\"!=typeof URL&&(d.wp=d.wp||{},d.wp.receiveEmbedMessage||(d.wp.receiveEmbedMessage=function(e){var t=e.data;if((t||t.secret||t.message||t.value)&&!\/[^a-zA-Z0-9]\/.test(t.secret)){for(var s,r,n,a=l.querySelectorAll('iframe[data-secret=\"'+t.secret+'\"]'),o=l.querySelectorAll('blockquote[data-secret=\"'+t.secret+'\"]'),c=new RegExp(\"^https?:$\",\"i\"),i=0;i<o.length;i++)o[i].style.display=\"none\";for(i=0;i<a.length;i++)s=a[i],e.source===s.contentWindow&&(s.removeAttribute(\"style\"),\"height\"===t.message?(1e3<(r=parseInt(t.value,10))?r=1e3:~~r<200&&(r=200),s.height=r):\"link\"===t.message&&(r=new URL(s.getAttribute(\"src\")),n=new URL(t.value),c.test(n.protocol))&&n.host===r.host&&l.activeElement===s&&(d.top.location.href=t.value))}},d.addEventListener(\"message\",d.wp.receiveEmbedMessage,!1),l.addEventListener(\"DOMContentLoaded\",function(){for(var e,t,s=l.querySelectorAll(\"iframe.wp-embedded-content\"),r=0;r<s.length;r++)(t=(e=s[r]).getAttribute(\"data-secret\"))||(t=Math.random().toString(36).substring(2,12),e.src+=\"#?secret=\"+t,e.setAttribute(\"data-secret\",t)),e.contentWindow.postMessage({message:\"ready\",secret:t},\"*\")},!1)))}(window,document);\n\/\/# sourceURL=https:\/\/www.spot-hit.fr\/ressources\/wp-includes\/js\/wp-embed.min.js\n<\/script>\n","thumbnail_url":"https:\/\/www.spot-hit.fr\/ressources\/wp-content\/uploads\/2020\/07\/NPS.png","thumbnail_width":2048,"thumbnail_height":1014,"description":"La satisfaction client est le saint Graal de chaque entreprise, et pour s\u2019en assurer, il existe des indicateurs pr\u00e9cis qui vous permettent de calculer la popularit\u00e9 d\u2019une entreprise, de ses produits, ou de ses services. D\u00e9finition du NPS ou enqu\u00eate de satisfaction client (feedback) Cela n\u2019est pas d\u00fb au hasard si cet outil est l\u2019indicateur [&hellip;]"}